Shipping policy

We ship within Australia and all orders leave the warehouse within 1-2 business days (Monday to Friday) so your item/s gets to you as quickly as possible. Most orders get to you very quickly and we also have express shipping if you need something super quick. 

We offer free shipping over $200 Australia wide. 

 

Orders In Australia

Our delivery fees are a flat $9.95 for all orders within Australia. For orders $200 or over (excluding shipping) within Australia shipping is free.  

If you would like your order quicker we offer Australia Post Express Post at a flat rate of $12.95. We will ship your order within one business day and your order will be received within 1 to 2 days but do check your postcode is in the list for next business day delivery. If not it will be shipped as fast as possible but the next day guarantee doesn't apply.

To ensure your order arrives safely and securely we require Australia Post to get a signature on delivery. If you don't want this option and are happy for Australia Post to leave your order in a secure location at your address then select the 'Authority to Leave' checkbox on the checkout and leave instructions in the 'Delivery Instructions' box. We'll then make sure that Australia Post leaves the order for you. Note that Australia Post use their discretion with deliveries and if there's nowhere secure to leave the order, they may take the order to the Post Office, so please be specific with any instructions. If you change your mind after the order is shipped, you can always update your shipping preferences with the 'MyPost' portal provided by Australia Post.

Please note that if you select 'Authority to Leave' then you do so at your own risk we may not be able to help you if your order is misplaced or stolen. We don't advise 'Authority to Leave' as an option so please select this only if you have a safe and secure location for your order to be left.  

Delivery Terms

  1. We pack and ship orders each business day. Most of the time, your order will be shipped next business day, if not earlier. In some cases, due to demand, this may exclude Mondays, sale periods or when new products are launched. Please select Express Post if you want to guarantee quick dispatch and delivery.

  2. A tracking number will be provided once your package is dispatched.

  3. Within Australia; For approximate delivery time frames please click here  Our postcode is 3065. As an approx guide for deliveries in Victoria allow up to 2 days. For other states allow up to 6 days.

  4. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect

  5. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.

  6. To ensure your order arrives safely and securely you can request a signature on delivery. To do that deselect the 'Signature not required on delivery' at checkout. If you don't want this option and are happy for Australia Post to leave your order in a secure location at your address then keep the Authority to Leave checkbox at checkout ticked. Please note that if you don't request a signature we may not be able to help you if your order is misplaced or stolen. 

  7. Missing or non delivered parcels need to be reported to us within 30 days within Australia. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will be processed automatically.

  8. Shipping policy pricing excludes wholesale customers. If you're a wholesale customer, please contact us regarding shipping details.